At Cheap Garden Care, we’re committed to helping your garden thrive with quality tools and accessories. Our shipping and returns policies are designed to make your gardening experience as smooth as possible.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your gardening needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
    • Best for when you need your garden supplies quickly
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping
    • Great for budget-conscious gardeners planning ahead

International Customers: We ship worldwide (excluding parts of Asia and some remote areas). Please allow additional time for customs clearance in your country.

Our Garden-Guaranteed Returns & Exchanges Policy

We want every gardening purchase to blossom into satisfaction. If any of our garden tools, planters, or accessories didn’t meet your expectations, we’re here to help make it right.

15-Day Growth Guarantee

You may return most items within 15 days of delivery for a refund or exchange. The item must be:

  • Unused
  • In its original packaging
  • With all tags attached

Eligible for Return

Most of our gardening products can be returned, including:

  • Garden Tools (pruners, trowels, etc.)
  • Planters (indoor, patio, and hanging)
  • Greenhouse Kits & Accessories
  • Flower Supports & Trellises
  • Decorative Garden Stakes
  • Irrigation Systems

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Insect Controls & Pest/Disease Controls (opened or used products)
  • Grow Bags (once used with soil)
  • Hoses & Nozzles that show signs of use
  • Any item not in its original condition

How to Return Your Garden Item

Step 1: Contact Us

Email [email protected] within 15 days of receiving your order with your return request. Use this template:

Subject: Return Request for Order #[Your Order Number]

Dear Cheap Garden Care Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item Name: [Product Name]
  • Reason for Return: [Reason – e.g., defective, wrong item, changed mind]
  • Preferred Resolution: [Refund or Exchange for…]
  • Photos Attached: [Yes/No – please include if damaged]

Thank you for your help with this matter.

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Wait for Approval

We’ll respond within 2 business days with return instructions and an RMA number.

Step 3: Package Securely

Repack the item in its original packaging with all accessories.

Step 4: Ship It Back

Send to:

Cheap Garden Care Returns
133 White Cap Way
Panama City Beach, FL 32407
USA

Return Shipping Costs

  • Standard Returns: Customer pays return shipping unless the return is due to our error.
  • Damaged/Defective Items: We’ll provide a prepaid return label.

International Returns: For customers outside the U.S., return shipping costs are the customer’s responsibility and original shipping fees are non-refundable.

Refund Information

When Will I Get My Refund?

Once we receive and inspect your return (typically within 5 business days):

  • Credit Card/PayPal Refunds: Processed within 3-5 business days (timing depends on your bank)
  • Original Payment Method: Refunds will go back to how you paid (Visa, MasterCard, JCB, or PayPal)
  • Exchange Items: Shipped within 2 business days after return approval

Exchanges

Prefer to exchange for another garden product? We’re happy to help! Just indicate this in your return request. If there’s a price difference, we’ll either refund the balance or invoice you for the additional amount.

Need Help?

Our customer care team is ready to assist with any questions about shipping or returns at [email protected].

Happy Gardening,
The Cheap Garden Care Team